cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Unified Communications Platform VMWare Tools Linux Module Load Error

318
Views
0
Helpful
1
Comments

Symptoms

CER or other Cisco UC platform servers fail to boot with an error message immediately on startup similar to:

FATAL: Could not load /lib/modules/2.6.32-642.el6.x86_64/modules.dep

Diagnosis

You do some searching, and think it's related to this bug - CSCvm52977, but the fix doesn't work:

 https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm52977

You then have a daymare about having to rebuild the system, and wonder if your backups are good, that is if you're lucky enough to have backups.

Solution

Follow the same steps in the bug ID, except instead of executing

/usr/bin/vmware-config-tools.pl -d

uninstall VMWare tools with this command

/usr/bin/vmware-config-tools.pl -d

 

After the system comes back up, just shut down completely, power back up, and VMWare tools should be reinstalled with the correct version if you have the option enabled in the guest settings in VMWare.

Comments
Enthusiast

 

Thank you for sharing this!

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards