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Walkthrough Wednesdays

Unity Connection adds support for bilingual (English and French) prompts for Canadian customers


The Cisco Unity Connection team is pleased to announce the availability of a special prompt set for the Canadian customers. The prompt set will play both the English and French prompts for the most common external facing prompts. It is not a complete prompt set and thus not all the conversations on the system will play in both languages.

The French bilingual prompts will play the French prompts first, followed by the English prompts.  The English bilingual prompts will play the English prompts first, followed by the French prompts.

The French and English bilingual prompts support Cisco Unity Connection version 8.5(1) and higher.

You can download the required software from –

The Release Notes and Install directions are attached


Thank you very much for these.  Several questions though, will they be system wide, or is it possible to restrict to a subset of mailboxes?  Ideally for Quebec based mailboxes we would play the french then the english prompts, the rest of the country would just ignore french existing and stay with the standard us english.  Is this possible?

Also is there a specific version of UC required for these?  Have just run into CSCtq97240 which is making me gun shy around locales.


Not possible to restrict it to a set of mailboxes.

If you want to split the users by geography, the only solution will be to put up two connection servers. Once for the Quebec users with the dual prompts and another for the other users.

These work with any UCxn version 8.5(1) or higher.


Hi, we are having problem with FrenchEnglish Bilingual prompt where the sign in coversation/prompt (by pressing * after user call his own DID externally) is in French only. Is this by design/built or are we running into bug?

Please advise.

Rising star

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community ( where our Cisco technical support experts provide assistance.  Another option is to open a ticket with the Cisco Technical Assistance Center ( to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

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