Problem Description:
License usage was incorrect after a reboot of the CUCM server. Unable to upload new licenses to CUCM using the CCM Web Administrator Page. Administrator is experiencing following issue when he tries to upload the license.
Symptom:
The issue is usually observed when the server is rebooted after failed installation of Jabber for Everyone cop file. ciscocm.free_im_v1.2.cop.sgn.
06/17/2014 09:25:56 Start COP file install
06/17/2014 09:25:56 Validating install
06/17/2014 09:25:57 Validating version (active version is 8.6.2)
06/17/2014 09:25:57 Free IM feature already installed
06/17/2014 09:25:57 Restore /usr/local/cm/jar/licenseccm.jar from /common/free_im/usr/local/cm/jar/licenseccm.jar
06/17/2014 09:25:57 Cleaning out /common/free_im
06/17/2014 09:26:01 Unable to run ./files/ciscocm-free_im_install install ./files
(8252) Tue Jun 17 09:26:01 CDT 2014
ERROR: Install script of option /common/download//ciscocm.free_im_v1.2.cop failed
Further Description:
The error is seen because the installation failed after copying the licenseccm.jar.
Resolution Summary:
Copy the licenseccm.jar /usr/local/cm/jar/ in subscriber where the cop file is not installed to publisher. Then restart the Tomcat service.
This will require Cisco Remote Account on Publisher and Subscriber.