Problem Description :
================
While performing a Refresh Upgrade of the Call Manager, the upgrade fails while importing the IDP (International Dial Plan) files.
We can see the below error in the install logs :
11/14/2014 20:34:28 component_install|Search path is /common/refresh_upgrade/Cisco/callmanager/scripts:/usr/local/cm/script|<LVL::Debug>
11/14/2014 20:34:28 component_install|Checking command /common/refresh_upgrade/Cisco/callmanager/scripts/cm_msa_post.sh|<LVL::Debug>
11/14/2014 20:34:28 component_install|Execute "/common/refresh_upgrade/Cisco/callmanager/scripts/cm_msa_post.sh RU Export 8.6.2.24901-1 8.5.1.11900-21 /common/component/callmanager /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
11/14/2014 20:34:29 component_install|Search path is /common/refresh_upgrade/Cisco/callmanager/scripts:/usr/local/cm/script|<LVL::Debug>
11/14/2014 20:34:29 component_install|Checking command /common/refresh_upgrade/Cisco/callmanager/scripts/dialplan_files_migrate|<LVL::Debug>
11/14/2014 20:34:29 component_install|Execute "/common/refresh_upgrade/Cisco/callmanager/scripts/dialplan_files_migrate RU Export 8.6.2.24901-1 8.5.1.11900-21 /common/component/callmanager /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
11/14/2014 20:34:29 dialplan_files_migrate|Export dial plan files to |<LVL::Info>
11/14/2014 20:34:29 dialplan_files_migrate|Calling mkdir -p /common/component/callmanager/IDP/idp/|<LVL::Debug>
11/14/2014 20:34:29 dialplan_files_migrate|Copying /usr/local/cm/idp//*NP to /common/component/callmanager/IDP/idp/|<LVL::Debug>
11/14/2014 20:34:29 dialplan_files_migrate|File:/common/refresh_upgrade/Cisco/callmanager/scripts/dialplan_files_migrate:92, Function: copy_cmd(), Unable to copy /usr/local/cm/idp//*NP to /common/component/callmanager/IDP/idp/ (1)|<LVL::Error>
11/14/2014 20:34:29 component_install|(CAPTURE) Copying /usr/local/cm/idp//*NP to /common/component/callmanager/IDP/idp/|<LVL::Debug>
11/14/2014 20:34:29 component_install|(CAPTURE) cp: cannot stat `/usr/local/cm/idp//*NP': No such file or directory|<LVL::Debug>
11/14/2014 20:34:29 component_install|(CAPTURE) Unable to copy /usr/local/cm/idp//*NP to /common/component/callmanager/IDP/idp/ (1)|<LVL::Debug>
11/14/2014 20:34:29 component_install|File:/common/download/8.6.2.24901-1/Cisco/bin/component_install:811, Function: execute_shell_cmd(), /common/refresh_upgrade/Cisco/callmanager/scripts/dialplan_files_migrate RU Export 8.6.2.24901-1 8.5.1.11900-21 /common/component/callmanager /usr/local/cm/ /common/log/install/capture.txt failed (1)|<LVL::Error>
11/14/2014 20:34:29 refresh_upgrade|Final exit processing with result 1|<LVL::Info>
11/14/2014 20:34:29 refresh_upgrade|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/common/cisco/platformConfig.xml]|<LVL::Debug>
And the upgrade finally fails :
11/14/2014 20:34:58 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:551, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
Work Done :
==========
++ This happened because the call manager could not locate the IDP files in the directory /usr/local/cm/idp
++ The files it was looking for were :
DialPlanInfo.csv
GBNP
IDP files
++ When got access to the root and checked the directory /usr/local/cm/idp, we saw another idp folder under it and the required files were missing as well.
++ There were multiple subdirectories created
/usr/local/cm/idp/idp/idp/idp/
The required files were under this above mentioned directory and hence the Call Manager when trying to look for the files in /usr/local/cm/idp/ could not locate and hence failed to migrate to the new version of CUCM.
This lead to the upgrade failure
Resolution:
=========
++ There is a bug related to this issue : CSCul90746
++ As this issue is not reproducible, there is no resolution advised by the BU on this.
++ There could not be any root cause analysis for the same as to why multiple idp directories are formed
Resolution Method 1 :
=================
++ We can take the files in the sub-directories and upload it on the main directory /usr/local/cm/idp/ and delete the sub-directories by getting access to the root.
Resolution Method 2 :
=================
++ Another simpler workaround would be to install the latest dial plan on the server from the Cisco Website and start the upgrade again.
++ After installing the latest dial plan, go to the root and verify if the desired files are populated in the directory /usr/local/cm/idp/
++ Start the upgrade again
++ Upgrades will take place successfully after this.
