Work Done : ========== ++ This happened because the call manager could not locate the IDP files in the directory /usr/local/cm/idp ++ The files it was looking for were :
DialPlanInfo.csv GBNP IDP files
++ When got access to the root and checked the directory /usr/local/cm/idp, we saw another idp folder under it and the required files were missing as well. ++ There were multiple subdirectories created
The required files were under this above mentioned directory and hence the Call Manager when trying to look for the files in /usr/local/cm/idp/ could not locate and hence failed to migrate to the new version of CUCM. This lead to the upgrade failure
Resolution: ========= ++ There is a bug related to this issue : CSCul90746 ++ As this issue is not reproducible, there is no resolution advised by the BU on this. ++ There could not be any root cause analysis for the same as to why multiple idp directories are formed
Resolution Method 1 : ================= ++ We can take the files in the sub-directories and upload it on the main directory /usr/local/cm/idp/ and delete the sub-directories by getting access to the root.
Resolution Method 2 : ================= ++ Another simpler workaround would be to install the latest dial plan on the server from the Cisco Website and start the upgrade again. ++ After installing the latest dial plan, go to the root and verify if the desired files are populated in the directory /usr/local/cm/idp/ ++ Start the upgrade again
++ Upgrades will take place successfully after this.
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