Showing results for 
Search instead for 
Did you mean: 
Walkthrough Wednesdays

User is unable to access the CRA Administration page and an error message displays


Core Issue

The system cannot access the Cisco Customer Response Application (CRA) Administration web page. A required service may not be running or required files may be missing.


To resolve this issue, perform these steps:

  1. Make sure these services are running:     
    • CiscoCRAServletEngine service        
    • Internet Information Server (IIS) Admin service         
    • World Wide Web Publishing service   
  2. If these services are running, verify that files exist in the install_directory\tomcat_appadmin\webapps\appadmin\ directory, where install_directory is the folder in which the Cisco CRA system is installed.     
  3. By default, the Cisco CRA system is installed in the c:\Program Files\wfavvid folder.    

    If no files exist in this directory, perform these steps:  

    1. Stop the CiscoCRAServletEngine service.         
    2. Delete the appadmin folder from the tomcat_appadmin\webapps folder.       

      Note: This is located in the folder where you installed the Cisco CRA system.      

      By default, the Cisco CRA system is installed in the c:\Program Files\wfavvid folder.

    3. Start the CiscoCRAServletEngine service.         
    4. Wait a few minutes and try to browse to the URL again.

For more information on resolving Cisco CRA and Customer Response Solutions (CRS), refer to:

Common Errors

404: Page not found

Customer Response Solutions (CRS) Administration