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User receives a The Engine is not running error message after the user selects Associate CTI Port in the JTAPI Call Control Group Configuration web page

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Core Issue

Incorrect information is entered in the Cisco Java Telephony API (JTAPI) provider web page.

Resolution

From the Customer Response Application (CRA) Administration web page, choose Tools > JTAPI Configuration, and enter the correct information in the JTAPI Provider fields. Then stop and restart the CRA Engine.

For more details on how to resolve Cisco CRA/Customer Response Solutions (CRS) issues, refer to these documents:

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