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User receives the "The file could not be found" message when installing the CRA Editor


Core Issue

This issue is caused by one of these problems:

  • The file was not downloaded.
  • When the file was downloaded, the system renamed the file.Often, the file is renamed to


To resolve this issue, perform these steps:

  1. From the Cisco Customer Response Applications (CRA) Administration web page, choose Tools > Plug-ins > Cisco CRA & Editor. Note the name of the default destination folder shown under Step 2 on the Plug-ins Download CRA Editor web page.       

  1. Right-click the Download the file and choose Save Target As from the pop-up menu.  

  2. In the Save As dialog box, browse to the default folder noted in Step 1. In the File Name field, enter Choose All Files from the Save As Type drop-down list.  

  3. In the Save As dialog box, click OK.  

  4. After the file downloads, verify that the file is named and not

For more information about resolving Cisco CRA or Customer Response Solution (CRS), refer to the these documents:

Problem Type

Voice applications  (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

Common Software and Product Issues

Installation fails

Failure Type

Missing information: feature, item, file, field, number, parameter, data, settings, configuration, option, etc.

Error message

Voice Application Errors

The file could not be found

Customer Response Solution (CRS) Version

CRS 3.x

Customer Response Solutions (CRS) Script Applications

CRA editor

Voice Applications

IP contact center (IPCC) express

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