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Hello, We're in the process of implementing CCX (12.5) and WFO QM (11.5)However, I've been told that QM installation (Calabrio) has to be done by a certified Calabrio resource to be able to receive any type of technical support. I can't find any...
Hi all, I have a script that prompts user for language, then should roll to a menu with instructions, saying please leave a detailed message or dial 0 for customer service. I think I might be using the wrong options, after the user selects English/Sp...
Hello,I'm trying to manage some certificates on our PLM. I'm able to login to the web UI just fine but there's no way to manage certs from in there (from what I can tell). Our version is 11.5 and there is only one account listed under Administrator Accoun...
Upgraded a customer to the latest version of cucm 12.5 SU4. Before upgrade, the 8851 had a custom background image, but the expansion module had a blank background, which made it easier to read the characters on the screen. Since the upgrade t...
Hi, Someone have made a report definition were we can get every skillgroup set for agents ? Like the Agent_Attributes but for skill group. I know I can get it from SQL but I want it to be available to managers. Thank you