Visit us in the Cisco Campus within the World of Solutions in the Orange County Convention Center Exhibit.
Monday, June 24 from 4:30 - 7:30 pm ET (Welcome Reception)
Tuesday, June 25 from 11:00 - 7:00 pm ET (5 -7 pm Reception)
Wednesday, June 26 from 11:00 - 6:00 pm ET
Thursday, June 27 from 9:30 am - 2:00 pm ET
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See Collaboration Solutions in Action by Watching Our Product Demonstrations
Collaboration experts are ready to show you the latest Collaboration Solutions in action. Demonstrations and experts are grouped by:
1. Persona Demonstrations
Collaboration demonstrations covering Next generation endpoints: DX650 and 8831; WebEx Integration with TelePresence; Jabber, and mobility in the context of user personas. Five persona areas represent collaboration users.
a. The Executive
The executive persona represents demonstrations, which highlight highly immersive collaboration experiences; B2B collaboration; and scaling of knowledge across the organization.
b. Information Worker
The information worker persona demonstrates how users collaborate with people locally as well as in other companies, locations, countries; share and comment with peers on team and cross-functional projects; and meet with local and remote co-workers using screen sharing and video.
c. Contact Center Agent
The customer service agent persona demonstration highlights interaction via multiple channels—phone, email, chat, video, social. Demonstrates capabilities to provide easy ways to access subject-matter experts and promote interactive collaboration.
d. Desk-less Worker
The deskless worker persona demonstration integrates business workflows with collaboration tools to streamline processes. It helps provide easy access to experts through directories and presence and promotes interactive collaboration anywhere by connecting tools and devices.
e. Mobile Worker
Access voice, video, messaging, conferencing, and social applications on any device
Collaborate with co-workers, partners, and customers from anywhere
Use multiple devices during the day
2. TelePresence is now
A demonstration of TelePresence with WebEx functionality highlights enabling meetings with remote participants while Incorporating video into meetings.
3. Collaboration Infrastructure
Demonstrates ways to consolidate communications infrastructure and extend telephony with video.
The WebRTC demo highlights delivering interactive voice, video, and data in an HTML5 web browser. Highlights two demonstrations – call across enterprises; and (ii) call from a consumer into the enterprise.
5. TelePresence Room
The TelePresence demonstration presents the latest features of a fully immersive collaboration experience.
6. Interactive Demo Station
Interactive Demonstration Labs are available at the booth for you to get hands-on experience on specific collaboration solutions from Cisco. These labs are designed to offer a high-level understanding of our underlying technologies through a 3 to 5 minute pre-designed tutorial. The Interactive Demonstrations allow you to explore first hand a range of collaboration features.
Engage with Cisco Experts!
Our booth is staffed with Cisco product experts from our product management, technical marketing engineers, advanced services, and solution marketing teams. Whether you are just beginning to evaluate how collaboration can assist your business or are using collaboration solutions, stop by to ask questions and get expert advice.
While I've worked with call centers/IVRs for over 2 decades, I'm just getting started with the Webex Contact Center environment. I'm a bit puzzled that there is no separate section for this like there is for UCCX, but maybe I'm looking in the wrong ...
Afternoon, In webex contact center, we created a userprofile that we thought would allow an assigned supervisor to make Q adjustments - teams changing quite often. We have all of this done, except when the user makes the change, the save...
I have a user who is on a 8851 with a primary and shared line. Phone firmware is 12-1-1-12 at this time. They are unable to put the primary on hold and select an incoming call for the shared line without hanging up the handset. They've b...
Hello,Does anyone know the VG gateway command or commands for disabling the call transfer, hold, etc features on individual voice ports of a VG gateway? We have some analog telephones connected in patient rooms off of a VG-310 and we would like to b...