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Walkthrough Wednesdays

Webcast event- CUCM Certificates: Overview and Troubleshooting

Cisco Moderador
Community Manager
Community Live (Formerly known as Webcast)

Webcast event: CUCM Certificates - Overview and Troubleshooting


This special event is open only to Cisco Customers and Partners.  

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This event had place on Thursday 31st, January 2019 at 9hrs PDT 


This event provides an overview of the certificates in Cisco Unified Communications Manager (CUCM) and the best troubleshooting practices used to solve common certificate issues. The session includes an introduction to each of the different certificates in CUCM, as well as the process that is used to regenerate them. In addition, Alejandra covers the common mistakes and issues related to CUCM certificates and provides the best practices to mitigate those issues



  • Introduction
  • CUCM certificates overview
  • How to regenerate CUCM certificates
  • Troubleshoot common issues related to certificates


Featured Speaker

alejgonz.jpgAlejandra Gonzalez is a customer support engineer with the Collaboration team at the RTP center in North Carolina, USA and specializes in CUCM technologies. She started her career at Cisco one decade ago in Mexico’s Technical Assistance Center (TAC) supporting collaboration technologies. Later on, she integrated to the CUCM RTP team where she has provided support for six years. Alejandra graduated from the Monterrey Institute of Technology and Higher Education (ITESM). She holds a master’s degree in Internet Technologies from the University of Wollongong in Australia. She holds a CCNP and a CCIE certification in collaboration (#33315).


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This event was only open for Cisco customers and partners.

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