You can use this to compare with customer logs. This is a successful failover PRT log from the Jabber client when the CUPS pub is turned off and the CUPS sub takes over after the timer expires.
2013-11-19 15:11:58,503 INFO [0x00000a80] [ets\adapters\imp\control\Outage.cpp(436)] [Outage] [Outage::onNetworkDisconnected] - ****************ATTENTION*********************
2013-11-19 15:11:58,503 DEBUG [0x0000033c] [sets\adapters\imp\components\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: conn, first attempt. count:0, remain:4294967295, delta:0, initial-interval:10
2013-11-19 15:11:58,503 INFO [0x00000a80] [ets\adapters\imp\control\Outage.cpp(437)] [Outage] [Outage::onNetworkDisconnected] - [state: CONNECTED] onNetworkDisconnected
2013-11-19 15:11:58,503 INFO [0x00000a80] [ets\adapters\imp\control\Outage.cpp(352)] [Outage] [Outage::handleOutage] - *********** Outage::handleOutage isNetworkLoss: false
2013-11-19 15:11:58,503 INFO [0x00000a80] [ets\adapters\imp\control\Outage.cpp(313)] [Outage] [Outage::setCapabilities] - IMP Outage::setCapabilities: 0
2013-11-19 15:11:58,518 DEBUG [0x0000033c] [rc\framework\ServicesDispatcher.cpp(153)] [services-dispatcher] [ServicesDispatcher::pumpNext] - pumpNext.executing (828,UpdateServerHealthStateTask)
2013-11-19 15:11:58,518 DEBUG [0x0000033c] [osticsplugin\HealthInfoObserver.cpp(185)] [plugin-runtime] [RefreshConnectionStatus] - Refreshing connection status for Presence to value Disconnected
2013-11-19 15:12:01,545 INFO [0x0000033c] [s\adapters\imp\components\Login.cpp(311)] [csf-unified.imp.Login] [IMPStackCap::Login::OnReconnectionCountDown] - OnReconnectionCountDown: 75. Ignoring timer, this is currently disabled.
2013-11-19 15:12:02,559 DEBUG [0x0000033c] [sets\adapters\imp\components\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: reconnect count down: 74
2013-11-19 15:12:02,559 INFO [0x0000033c] [s\adapters\imp\components\Login.cpp(311)] [csf-unified.imp.Login] [IMPStackCap::Login::OnReconnectionCountDown] - OnReconnectionCountDown: 74. Ignoring timer, this is currently disabled.
The OnReconnectCountDown will eventually reach zero.
Then you will see connection to new server Sub
2013-11-19 15:13:16,502 DEBUG [0x0000033c] [sets\adapters\imp\components\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: CLoginCup::ReconnectNetwork
2013-11-19 15:13:16,502 DEBUG [0x0000033c] [sets\adapters\imp\components\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: CLoginCup::_connect
2013-11-19 15:13:16,502 INFO [0x0000033c] [sets\adapters\imp\components\Log.cpp(33)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: login, cup:10.x.x.x
Enjoy!
Tray
