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When an attempt is made to install the SP4 for SQL or MSDE on Cisco Unity, the instance name not valid" error message appears

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Core Issue

While MSDE is installed on Cisco Unity, if the setup is clicked, the instance name not valid error message can appear

Resolution

In order to fix the problem, complete these steps:

  1. Install the MSDE admin tool first. Refer to the Installing Administration Software for MSDE 2000 and Setting the MSDE System Administrator Password section of Customizing the Cisco Unity Platform for detailed instructions.

  2.   
    Next, install the service pack. Refer to Installing Microsoft SQL Desktop Edition (MSDE) SP for Cisco Unity for more information.
       

Problem Type

Voicemail problems

Common Software and Product Issues

Installation problems

Voicemail System

Unity

Failure Type

Error message

Unity Version

Unity 3.x

Unity 4.x

Unity General Features

Unity users

Operating System Components

SQL

Microsoft database engine (MSDE)

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