cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
744
Views
0
Helpful
0
Comments
TCC_2
Level 10
Level 10

Core Issue

When accessing Cisco Unity, you receive the message The System is unable to process requests. Restarting Cisco Unity has no effect in the announcement.

It is possible to start the Cisco Unity system even if it does not have access to the Exchange server. In Cisco Unity 3.x, this function needed to be configured. However, Cisco Unity 4.x automatically starts in Unity Message Repository (UMR) mode if it cannot access the Exchange server.

Resolution

Check to see if Cisco Unity is in UMR mode, which usually means that Cisco Unity is unable to access the Exchange server to save files.

One reason for this problem is that Exchange was short of hard drive space. To resolve this issue do one or more of the following:

  • Defragment the Exchange server hard disk.
  • Have users clean the mailboxes of large email files.
  • Implement restrictions on email sizes on the Exchange server.

When finished, reboot Cisco Unity.

For more information, refer to How  to Start Cisco Unity in UMR Mode.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: