While user installs the Personal Assistant, they receive this error message:" Connected successfully using the information supplied, but could not find a Cisco CallManager database on the server. Please check the information and retry".
To resolve this issue, manually create a System Data Source Name (DSN) to the Cisco CallManager database and repeat the installation.
If the installation of Personal Assistant (PA) reports errors about connecting to the Cisco CallManager database, create a system data source in the Open DataBase Connectivity (ODBC) Data Source Administrator. This uses Transmission Control Protocol (TCP) and IP to connect to the Cisco CallManager database.
Repeat this procedure on each Personal Assistant server.
Perform these steps:
From the Windows Start menu, select Settings > Administrative Tools > Data Sources (ODBC).
Click the System DSN tab and click Add.
In the Create New Data Source dialog box, select the Structured Query Language (SQL) Server and click Finish.
In the Create a New Data Source to SQL Server dialog box, perform these steps:
Enter a name (for instance, PACCMDB) and description for the data source in the applicable fields.
In the Server List box, enter the hostname and IP address of the primary Cisco CallManager server.
Note: The hostname or IP address of the primary Cisco CallManager server entered in the System DSN must match the hostname or IP address in the host name entry of the Cisco CallManager Database Location window.
If you configure the DSN with the IP address, but use the hostname in the host name entry of the Cisco CallManager Database Location window, you receive this error message. Once the IP address is used instead, the installation continues as expected.
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