With Cisco Customer Response Applications (CRS) 3.0, when Cisco CallManager is integrated with Active Directory, the option for Interactive Call Distribution (ICD) extension is not available on the user configuration page.
To resolve this issue, try to restart the Internet Information Server (IIS) Admin service on Cisco CallManager.
If that does not resolve the issue, use Active Directory Services Interface (ADSI) Edit on the Active Directory server to set the CiscoCCNatIAQflag flag on the profile. ADSI Edit can be downloaded from the Microsoft site.
To resolve this issue, perform these steps:
Go to ADSI Edit.
Find the Cisco Organizational Units (OUs).
Expand Cisco Communications Network (CCN).
On the right pane, right-click System Profile and choose Properties.
Select Both from the first pull-down menu.
Select CiscoCCNatIAQflag from the second pull-down menu.
Enter True in the Edit Attribute textbox.
Stop and start the IIS Admin service on the Cisco CallManagers.
To restart the IIS Admin service, perform these steps:
Go to Start > Programs > Administrative Tools > Services.
Highlight the IIS Admin Service and click on the Restart Service button on the top right of the menu bar.
When prompted to restart the World Wide Web publishing service, select Yes. Both services stop and then restart.
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