Collaboration

Macro Update In Bulk via xAPI

I'm trying to use the xAPI to modify or create macros on RoomOS devices. Even though the API responds with success, the macro doesn't reflect that it's updated in the web UI. Is this because the macro is managed by Control Hub or locked for editing v...

UCCE outbound dialer with multiple skills

Hi Experts, i have situation where i want to associate multiple skills under 1 campaign and i want to route calls to associated skills based on value in import rule.example:-import file have below value :-05xxxxxxx,123,,04xxxxxxx,098,,Associate skill...

See faults in Startup config without COM cable

Hi, when I do larger configuration changes I like to do it directly into the config.text file and upload it after.Then I connect directly via a COM cable to see if I did any mistakes, like forgetting to place "host" in an ACL etc, as it shows all fau...

User Directory search using CUCM AXL API

Hi Looking for some advise and answers to a couple of questions. I have a customer who wants to develop a directory lookup for there intranet so users can look up users phone numbers.  I understand we need to use the AXL API Dev tool to access the UD...

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IVR function & Jabber

Can someone clarify whether the IVR function is handled by CUCM or CUBE? I couldn't find a straightforward answer on this. Additionally, I need to know the required licenses for including IVR and Softphone (Jabber) options

IPhone and Unity menu DTMF?

User uses her IPhone to call Unity VM. She is able to enter ID (vm box#) and PIN without issue. But, she is unable to use the options menu once listening to a message, (3 delete, 2 save, ect).  Any thoughts?????

CCIE Collaboration Recertification

Hello,I have an urgent query regarding my CCIE Collaboration recertification, I have checked the new re-certification policy, and their its mentioned that passing one technology core exam and one concentration exam will re certify my CCIE Collaborati...

9861 Wall Mount Brackets Don't Fit

We recently got about 100 DP-9861 phones with the Cisco wall mounting kits. Once we mounted all the wall brackets to the walls around the building, upon installing the phones we discovered that about 70% of the phone brackets do not fit securely into...

Cisco Unity Connection cannot accept new messages,

  Cisco Unity Connection cannot accept new messages, and you may not be able to upgrade Connection.  

Phone does not ring. All calls go to voicemail. Do Not Disturb is off.

Cisco 8841. All calls go directly to voicemail, even though Do Not Disturb is off.

Call Not Disconnected in UCCX When Analog Caller Hangs Up

Hi all, I am doing a Contact Center deployment using CUCM and UCCX at the headoffice of my customer. The purpose for Internal use only, receiving complaints from branch sites. The branch site uses analog with a separate PBX, which is connected to the...