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Enable CustomMediaFilesRetrieval on Sandbox account

SaulIves92651
Level 1
Level 1

‎09-21-2020 04:09 PM

Hey guys, We just create a sandbox account for the XSP, and We were able to integrate this from our client app. 

We were able to install an audio on a Menu for holidays.

 

However when we can not playback the installed audio. We have read about we have to enable CustomMediaFilesRetrieval.

 

Any idea/documentation about how could we enable this in our sandbox account?

 

Regards,

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4 Replies 4

skumar1
Level 3
Level 3

‎09-24-2020 10:05 AM

Please share us your Group-id details, I will look in to the reported issue.

0 Helpful

SaulIves92651
Level 1
Level 1
In response to skumar1

‎09-24-2020 10:27 AM

Sure, the group is 

SaulIves92-Grp1

 

 

0 Helpful

skumar1
Level 3
Level 3
In response to SaulIves92651

‎09-24-2020 10:33 AM

Have you uploaded any announcement/Media files? 

0 Helpful

SaulIves92651
Level 1
Level 1
In response to skumar1

‎09-25-2020 07:00 AM

Yes we have upload one media file to test the API with the sandbox account.

It was uploaded to a menu, Holiday Menu.

0 Helpful
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