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SaulIves92651
Beginner

Enable CustomMediaFilesRetrieval on Sandbox account

Hey guys, We just create a sandbox account for the XSP, and We were able to integrate this from our client app. 

We were able to install an audio on a Menu for holidays.

 

However when we can not playback the installed audio. We have read about we have to enable CustomMediaFilesRetrieval.

 

Any idea/documentation about how could we enable this in our sandbox account?

 

Regards,

4 REPLIES 4
skumar1
Participant

Please share us your Group-id details, I will look in to the reported issue.

Sure, the group is 

SaulIves92-Grp1

 

 

Have you uploaded any announcement/Media files? 

Yes we have upload one media file to test the API with the sandbox account.

It was uploaded to a menu, Holiday Menu.

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