I get logged out multiple times a day

[Reza Sharifi]

I get logged out multiple times a day and when I reply to a question and click on "Post", I get the below message, lose everything I have typed already and have to start all over again This is very frustrating. Can someone take a look at this and provide a solution?

Thanks,

Reza

An Unexpected Error has occurred.

•  
• Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 37FF74E2.

  Click your browser's Back button to continue.

Return to my original page

[Monica Lluis]

Hello @Reza Sharifi , Thank  you for reporting this. Apologies you are experiencing this. I would also be frustrated. A couple of questions:

1. Since when is this happening? 
2. Is this happening in different browsers?

Thank you.

Monica

[Reza Sharifi]

Hi Monica,

Thanks for the prompt response!

This has been happening in the last few months and what is frustrating is that when I look at the top right corner of my browser, it shows that I am logged in. So, when I reply and answer, it will ask me for my username and password and goes through the process and gives me the error message I posted.

As for the browser, I use Chrome for everything and have not tested any other browser.

Reza

[Reza Sharifi]

It is also worth noting that after I get this error message, I lose everything but it does log me in again but can never recover what I typed.

So, sometimes as a workaround, before clicking on the reply button, I copy what I typed so, I can go back and open the same post and paste it in.

HTH

[Monica Lluis]

Good workaroud. How often is this happening to you? Every time you try to post a reply?

[Monica Lluis]

Thanks for the details. I've opened a case with the vendor. Indeed frustrating. Let's see what they say. 

Kind Regards,

[Reza Sharifi]

Good workaroud. How often is this happening to you? Every time you try to post a reply?

I would say, at least 2 or 3 times a day. Sometimes, if I write a long reply and forget to copy it before clicking on the reply button and if I lose the content, I just give up as I don't feel like rewiring all that again.

Reza

[Monica Lluis]

Hi @Reza Sharifi ,

Do you close your browser and then get logged out? Or your login times out without you closing your browser?

If you have multiple browser tabs opened, and close only one tab. do you also get logged out?

Kindly let us know.

Monica

[Reza Sharifi]

Hi Monica,

Do you close your browser and then get logged out? Or your login times out without you closing your browser?

The login just times out without closing the browser. 

f you have multiple browser tabs opened, and close only one tab. do you also get logged out?

No, it is not based on closing or opening a browser at all.

Thanks,

Reza

[Monica Lluis]

Hello @Reza Sharifi 

This should be corrected now. Seems like there was an issue with the auto save functionality and they ran some  scripts for the existing drafts to be fixed. 

Just to make sure that you don't face any issue while you test for the first time after updates, I would suggest you clear your browser cache and cookies and update us with your results.

Thank you for all your contributions.

[Monica Lluis]

Hello Reza,

Can you kindly confirm you're not seeing this problem anymore?

Thank you.