I don't think the new reply feature should be present or let you type a reply if you're not logged in. I have lost two replies this morning due to some ticket or authentication error in handling new replies when not already logged in prior to typing.
Thank you for letting us know about this. The dev team is looking at this issue.
Kindest Regards,
Monica
I hope you and your love ones are safe and healthy Monica Lluis Community Manager Lead
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