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SBRS Score: unable to retrieve

group2xxx
Beginner
Beginner


Hi Dear Support
I am using vESA C600v with AsyncOS 13.5.1-277 and the problem is, can't get SBRS Score from all email senders. Therefore, all emails match to the none, according to HAT configuration & goes to the Quarantine as a spams.
I check following items & everything seems ok:
-DNS via Dig & nslookup.
-License validation.
-Feature keys updated.
-Reputation engines ok & updated periodically.
-Firewall configuration for necessary IP's & Ports.
-DNS Parameters (MX, PTR, SPF, DMARC, DKIM) ok.
-TLS/SSL Also used.

Also I can send emails without any problem.
Please help me, how to diagnosis the problem & what to do for troubleshoot to solve this problem.

 

Best Regards

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