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How can I get a Call Tone is using a headset

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Beginner

Model # CP-8841

How can I receive a call tone when I am sitting and waiting on a call? I have missed a couple calls because I have to either see the "Answer" option on the screen or notice the flicker within Finesse. Other times I don't even notice that I've missed a call until I see that I have been switched to "Not Ready".

Any Ideas or Help?? Thank you in advance!

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