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Deployment for Connected Analytics for Contact Center

donaldmcfadden834
Level 1
Level 1

‎06-30-2014 07:06 AM

What deployment scenarios are supported by Connected Analytics for Contact Center?

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Micki Eubanks
Level 1
Level 1

‎07-02-2014 08:54 AM

Hi Donald,

Two deployment scenarios are supported: on premises, where all components are deployed at the customer site; and cloud-based, where the data ingestion component is deployed on the customer premises and the analytics engine is cloud-based. The latter option complies with all data security policies and government regulations.

Thanks!

Micki

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