I have already reported this to cisco but I wanted to help them in answering my question.
I happen to see a very high (impossibly) internalcallstime for a single call in the ASGI table. I see 1 internalcall and 159622 secs internalcallstime which is equivalent to more 45hours. I see a lot of the same issue in some days of the month. My problem is I can't find that actual call. I see 12 handled calls in the asgi and I only see 12 calls termination in the tcd which the same talktime as in the 12 handled calls in the asgi. So i am missing the internalcall in the TCD or at least, I cannot find that call with high internalcallstime in the TCD.
Has anyone of you experienced this already? Can anyone please tell me how or where to check these internalcalls so I can trace the time? Also, how can you possibly have that call as long as 45 hours? I am assuming it is a stuck call but no way for me to confirm that.
If anyone has had this same issue, kindly share your findings to me. It's been our issue for a month now and so far, I have no luck in finding a resolution or root cause.
Do let me know please if you need more details from me to explain this further.