32759 = phone out of service reasons

[W S H FERNANDO]

Hi

when I generate "Agent Not Ready Reason Code Summary Report" it shows that "32759 = phone out of service" How can I find exact reason for "

32759 = phone out of service" ? from Any logs or etc ?

Regds

$

[Ravi Shankar Pandit]

Hi ,

You will get that information from CUCM syslogs .

Regards

Ravi

[Anurag Siddhu]

hi

Please collect the following logs

1:Call manager trace from Call manager

2: Phone console logs

3: CTI manager traces , to see if the CTI failure caused any issue.

Regards

Anurag Siddhu