I have a script wich a user can place a call to a DN, hear a prompt asking for leave a message to be recorded and after finish press #.
Question is script is running all properly but i can not reach where is leaving message recorded.
This is the script
And this is where i put to be saved the prompts, but is always empty
In systemPromptDir "..\..\system\es_ES\"
Is a CCX 9 what i must to change in order to make this run?
Solved! Go to Solution.
Hi. I see.
As this is UCCX 9, which is a Linux based appliance, you don't have access to the file system. You don't need to have access to the file system.
Use the Document Repository instead. Add a variable of type User, name it user, then using the Get User, Authenticate User steps, finally, Upload the recording to the Document Repository.
What i want is
A user or a administrator in the customer call a number, hear a prompt asking for leave a prompt, for example "today is holiday, please leave a message....." and after finished puss #
Now all runing fine, can call, hear the prompt...puss # and end, but the new prompt is not saved in anywhere althought i indicate the place into CCX.
Alright, as I already told you, you have the following options:
1. upload the recording to the Prompt Repository. Nice and easy.
2. save the recording to an external file system, using SFTP or FTP or Samba (Windows).
Saving the recording onto the local (UCCX's file system) is not an option. You don't see the file system of UCCX.
Pick the preferred way and we can discuss the rest.