There i will build a web app not use finesse ui.So i will use ajax to access finesse service.
But now, i have a question:
When a agent login, and state is ready. When a customer make a call,how can i catch the event when a agent is under ringing and make the answer button change a backgroundcolor.I do not konw where the income call event come.
The nonGadgetSample is a simple demo, I found it mybe get the event through the finesse notifications with xmpp,and explain the notification content.
Am i right? or there have an other right way for agent to get the income calling event.
You have to create proxy when you receive XMPP events. Cisco Non gadget sample provides the proxy configuration for Apache by default. That's very much simple. Or if you want to configure in IIS, you have to install ARR and enable proxy. Below thread may help you configuring IIS.