I am trying to move the date/time of day logic from CUC to UCCX, because I believe UCCX is more flexible and scalable. UCCX is used by only one department with around 10 users, while all the other group calls are managed by CUCM and Hunt Groups.
Total IVR Port(s): 100
Cisco Unified CCX Enhanced Seat(s): 10
So what I want to do is: When a Hunt Group call comes to Call Manager then it will be forwarded to UCCX. The Contact Center Server will check date and time and then forward calls Hunt Group (opening hours) or to CUC (out of hours).
Do you think this setup is feasible?
Considering that we have no more than 40 concurrent calls, the total IVR ports license should be ok?
Also when I create an Application Script is asking me for Call Control Group.
Any advice of how can this be set since no Call Control Group is actually associated with this Script.
Any feedback would be really appreciated.