Abandoned Answer report by agent team

[ryan]

Afternoon,

is there an easy way to filter the abandoned/answer call type report by an agent team, our client needs to see how many calls each agent team and agents in that team answered/ missed (abandoned) calls within the set bucket values

Kind Regards

[Vitthal Thutte]

Create Team wise agent collection & Export reports by agent team collection.

[ryan]

Thanks for the reply, do you happen to know where i can find a guide for the above i am quite new to CUIC reporting

thanks

[Vitthal Thutte]

Please Refer below link.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1106/user/guide/cuic_b_cisco-unified-intelligence-center-report/cuic_b_cisco-unified-intelligence-center-report_chapter_0111.pdf