You're going to have to be more specific than that. From the TCD your best bet is to find out how many calls abandoned and around how long it took them to abandon assuming you have the following setup:
Now if for some reason you have something like this, it's going to be much harder to figure out:
What I see many of my customers do is setup specific IVR reporting to track self service as well as containment. This is all outside of TCD.
QuestionGood morning. I am looking for the equivalent of the System Manager Guide Supplement for the SS7INNIC as found on the UCCE CallRouter. Specifically, There should be a table for the EMSUserData Mapping so I can drill down on specific informati...
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1