about Contact Service Queues in both CRA administrator and CDA

[ronggang.gan]

hello all

I found there are the Contact Service Queues(CSQ)in the both CRA and CDA, please advise the difference between them.

Which CSQ should be execute when answer the phone, the CSQ in the CDA or CRA?

[b.speltz]

I think the CSQ in the CDA should be executed