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About Dialer CallResult Codes and Values

Hi

On IPCC 7.5

I got too many RC 10 for the same phone number corresponding to : Customer Answered and was connected to agent

But in fact, based on my recording system logs and reporting handled calls we did talked only once to the customer.

How can I explain so many RC 10 for the same record ?

For example, Cisco says 21 handled calls but I have 35 Result Code 10. 

Nancy THompson
La Capitale assurances générales

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