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1003
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13
Helpful
8
Replies
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Enthusiast

Access to CTI server

Hello ,

Do i need some license or be a cisco partner to get access/permission to connect and get 'All Event' from the CTI server ?


Thank Boaz

1 ACCEPTED SOLUTION

Accepted Solutions
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Cisco Employee

Re: Access to CTI server

8 REPLIES 8
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Cisco Employee

Re: Access to CTI server

what is the purpose of all event client? To develop custom CTI client? Why don't use Finesse APIs?

do you see anything missing from Finesse APIs?

Highlighted
Enthusiast

Re: Access to CTI server

I want to develop CTI client and receive all calls event.

this ability is missing from Finesse APIs.

Finesse is focus i the desktop, but i what to develop cti server client


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Cisco Employee

Re: Access to CTI server

Okay. Can I know the specific use case of "All event  CTI Client"?

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Enthusiast

Re: Access to CTI server

Get waiting calls in queue and all calls events in my backend service.

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Enthusiast

Re: Access to CTI server

1) Get on real time calls (in details and count ) waiting in queues.

2) Get on real time all calls event.

thanks

Highlighted
Cisco Employee

Re: Access to CTI server

you should be DevNet member to develop all event client. No additional license is required.

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Enthusiast

Re: Access to CTI server

How can i be a member of devnet ?

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Cisco Employee

Re: Access to CTI server