Access to UCCX Database

[Hythim Ali El Hadad]

Hi,

I'm checking the MSDE of the uccx and trying to register to an external SQL

But all trials fail

The external SQL require an authentication, I entered the administrator user and password of the uccx windows machine but failed

I don't know if it need the SA account or not, if so how can i know its password ? that I have used the same password for all required field when installation,,

I can open historical reports using supervisor account

Trying with this account also failed

Please advise how to do this

[Anthony Holloway]

What version of UCCX?

[Hythim Ali El Hadad]

Hi,

I have version 5 and 7 .

is there a difference between them ?

Thanks

[Anthony Holloway]

Nope. And you are running MSDE and not SQL Server 2000?

Sent from Cisco Technical Support iPhone App

[Hythim Ali El Hadad]

Hi Anthony,

In the tool bar , "SQL Server Service Manager" exist and running

it is only and there is no other tools for SQL

it points to Cisco-UCCX\CRSSQL

And in drive C,, I can find Microsoft SQL Server in program files and db_cra database

from serviceability tools > the DB Info

DB Edition: MSDE version   Version: 8.00.2156