How Can i use the UCCX DB values in Script? For instance, i would like to access the UCCX Informix Db table (AgentStateDetail) values from the script? Is it possible?
My aim is to get the logged in agent values for period of time from the DB and use it for showing a stats to the business. I know we can pull the Historical reports to show the same, but I am actually trying to use this logged in agents to count the license utilized.