active calls in an application

[vijendra Saravanamuthu]

hi guys,

is there a step in the ccx script that I can use to find out how many active calls in an application?  i know how to do that for CSQs but I couldnt find anything for application.  basically my main script transfers call to different app using its trigger and this app setup to only have 20 sessions max.  so i want to make sure that this app has less than 20 calls active before the transfer. if its 20 then transfer will fail so to avoid that I will offer a offer a different call treatment instead of transfer.

hope i made it clear. thanks a lot

vijay

[Elliot Dierksen]

I am not aware of any way to count the active calls to the application, but you could trap the failure condition on the call transfer step. You might need to experiment and see what kind of failure condition you get when the application count is exceeded.

[Roger Kallberg]

You would need to look at this from the queue perspective as it is there where the calls lands.

[vijendra Saravanamuthu]

ok thank you guys.  I really appreciate that.