09-25-2013 05:15 AM - edited 03-14-2019 12:29 PM
Hi,
I want to assign a call in queue with high priority than other, how can i do that?
I am adding customers call to a queue using "Select Resource" Method, but i dont know how can i prioritize calls.
Thanks
Solved! Go to Solution.
09-25-2013 06:58 AM
Use the Set Contact Priority step. All calls are a one (1) by default so the higher the number the more important they are.
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09-25-2013 06:58 AM
Use the Set Contact Priority step. All calls are a one (1) by default so the higher the number the more important they are.
Please remember to rate helpful responses and identify helpful or correct answers.
09-25-2013 08:17 AM
Exactly (+5 for Jonathan), this has been asked many times before with some really good answers/examples.
HTH,
Chris
10-02-2013 12:28 AM
Thanks Jonathan. Kindly also confirm that i will add the "Set priority Step" before the "Select resource Step"?
10-02-2013 05:17 AM
In your case yes, before the Select Resource step; however, it is also possible to raise the priority within the queued branch.
Please remember to rate helpful responses and identify helpful or correct answers.
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