Add or Update campaign API is not accepting 0 as prefix of calling number like 04466 and getting 400 bad request

[sharad_consiliuminc]

Hi,

I'm working on Unified Contact Center Express (UCCX) System version: 11.6.2.10000-8 Campaign Management Application.

I'm trying to update an IVR Campaign from a web application using the following API URL:

http://192.168.1.106/adminapi/campaign/3

along with following data

{

"campaignName": "vie_unitlink",
"enabled": false,
"description": "vie_unitlink",
"startTime": "00:00",
"endTime": "23:59",
"timeZone": "",
"campaignType": "IVR",
"dialerType": "PREDICTIVE",
"pendingContacts": 0,
"campaignId": 3,
"typeSpecificInfo": {

"obIvrPredictive": {

"campaignCallingNum": "06266",
"maxDialAttempts": 1,
"callbackTimeLimit": 15,
"treatLowVolAsVoice": true,
"noAnswerRingLimit": 15,
"abandonedCallWaitTime": 2,
"retryNoAnswerDelay": 60,
"retryBusySignalDelay": 60,
"retryCustAbandonedDelay": 0,
"retryDialerAbandonedDelay": 0,

"applicationTrigger": {

"@name": "6266",
"refURL": "http://192.168.1.106/adminapi/trigger/6266"

},
"numDedicatedPorts": 3,
"linesPerPort": 1.0,
"ansMachineTreatment": "TRANSFER_TO_IVR",
"maxLinesPerPort": 3.0,
"predictiveCorrectionPace": 100,
"predictiveGain": 1.0,
"callAbandonLimit": 3.0

}

}

}

with following headers

Authorization: Basic 
Content-Type: application/json
Accept: application/json

I'm sending the Campaign Calling Number in data with a 0 prefix like 06266 "campaignCallingNum": "06266",

But I'm getting following error

"The remote server returned an error: (400) Bad Request."

But if I'm hitting same API URL with the same data from postman I'm getting this following error

{

    "apiError": [

        {

            "errorData": "",

            "errorMessage": "\nException Description: An error occurred marshalling the object\nInternal Exception: org.xml.sax.SAXParseException; cvc-pattern-valid: Value '06266' is not facet-valid with respect to pattern '(\\+)?[1-9]\\d{0,14}' for type '#AnonType_campaignCallingNumobIVRandAgentcommonInfo'.",

            "errorType": "InvalidInput"

        }

    ]

}

And when I'm updating same campaign with Campaign Calling Number 06266 from UCCX admin portal, Campaign is updating successfully.

[david.macias]

At first reaction is that this is a bug in the API implementation which for some reason expects all numbers to start with 1-9. One thing you might try, but doubt it will work, will be to escape the first zero with "\04466" and see if that is accepted. If that doesn't work, I would open a TAC case and see what they tell you.

david

[sharad_consiliuminc]

Hi @david.macias 

I tried your suggestion, but this isn't working.

I'm getting following error:

{

    "apiError": [

        {

            "errorData": "Bad Request",

            "errorMessage": "The request could not be understood by the server due to malformed syntax",

            "errorType": "400"

        }

    ]

}

Attaching the screenshot of the data

 "typeSpecificInfo": {

    "obIvrPredictive": {

      "campaignCallingNum": "\06266",

      "maxDialAttempts": 1,

      "callbackTimeLimit": 15,

      "treatLowVolAsVoice": true,

      "noAnswerRingLimit": 15,

      "abandonedCallWaitTime": 2,

      "retryNoAnswerDelay": 60,

      "retryBusySignalDelay": 60,

      "retryCustAbandonedDelay": 0,

      "retryDialerAbandonedDelay": 0,

      "applicationTrigger": {

        "@name": "6266",

        "refURL": "http://192.168.1.106/adminapi/trigger/6266"

      },

      "numDedicatedPorts": 3,

      "linesPerPort": 1.0,

      "ansMachineTreatment": "TRANSFER_TO_IVR",

      "maxLinesPerPort": 3.0,

      "predictiveCorrectionPace": 100,

      "predictiveGain": 1.0,

      "callAbandonLimit": 3.0

    }

  }

"campaignCallingNum": "\06266", this isn't accepted.

[david.macias]

I was afraid it was not going to work.  You more than likely have a bug in your hands and need to contact Cisco for support.

david