04-25-2025 02:42 AM
I i need add phone book to agent dashboard cisco finesse . I created the phone book and assigned to team but how make it appear in agent dashboard like reports where can i find the path i fetch date of phone book
like this for report but need it for phone book
https://my-cuic-server.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?
gadgetHeight=310&viewId=0B8D11317ED54A80B64F3AE28C5139E5&filterId=agentStats.id=CL%20teamName
04-26-2025 06:19 PM
Can you explain a little more of what you're trying to do/business case? Agents have access to phonebooks in Finesse once you assign it to their team (or you make it global).
I'm not clear why you would add a phonebook to a Finesse dashboard (which I think you mean report).
04-29-2025 10:38 AM
I am trying to make phone book that was created by admin visible on agent dashboard like report as gadget
04-30-2025 04:41 AM
Right, but can you explain why, that might help people provide suggestions.
The phone book is available to the agent with the click of a button via the native Finesse layout/phone book display.
Is it that you want a static list of phone numbers to be displayed for instance, but not able to be clicked to dial to be called for instance?
You may also want to list the version of Finesse you're on, as well as what platform (UCCX, UCCE, PCCE).
05-01-2025 09:27 AM
You can workaround it with creating new Table with phonebook, you would like to show.
You can create custom report based on this table and show it as a gadget on the Agent Desktop.
The question is, what is the business requirement here. You will not be able to use this numbers and call them from Agent Desktop with "one click"
PS. Please create separate DB not on UCCE servers for this approach. Cisco TAC will not like to see 3rd party DB on Cisco servers
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