Add the call duration

[a6z69@yahoo.com]

Add another integration with call center, we need to add the call duration in the integration

http://ِABC.com:8006/zcisco/mobile? client=100&Mobile=callVariable1&Agent=callVariable2

Where the call variable 1 and 2 will be changed accordingly to each call.

[david.macias]

What do you mean by call duration? You could set a CV in the script with the time duration, it will not be exact but it's the best you can do if you're doing a URL pop on call arrival.

david

[a6z69@yahoo.com]

We created Call duration to show duration for each call, But can't until now.

It's shown start time for call as picture, Kindly advise how can i get call duration for calls.

[david.macias]

I don't remember is call duration is a call variable or not, look at the documentation for that. Otherwise, if you have the start time then do simple math and subtract now-call start and update that CV while the call sits in queue.

david

[a6z69@yahoo.com]

How can do simple math and subtract now-call start and update that CV while the call sits in queue ?

[david.macias]

In a set step you can do something like this:

(int)((EndTime.getTime() - StartTime.getTime())/1000);

taken from https://community.cisco.com/t5/contact-center/calculate-time-in-uccx-script/td-p/2943626

david