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Beginner

Adding "Not Ready State" to a specific team

Hello,

 

I am trying to add a Not Ready State and then apply that to one particular team by unchecking the "Global?" box within Cisco Finesse Administration. However, I am not sure where I can then apply this "Not Ready" code to a Team

We are currently on UCCX v12.5.1 if that helps.

 

Thanks in Advance,

 

Rick

1 ACCEPTED SOLUTION

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Contributor

Hey rick


In the finesse administration 

under the “Team ressources ” - Then select a team, and Then select Not Ready

 

There You Can add / remove not ready reason codes

 

hope that helps

 

/Thomas

View solution in original post

1 REPLY 1
Highlighted
Contributor

Hey rick


In the finesse administration 

under the “Team ressources ” - Then select a team, and Then select Not Ready

 

There You Can add / remove not ready reason codes

 

hope that helps

 

/Thomas

View solution in original post