09-16-2020 05:18 AM
Hello,
I am trying to add a Not Ready State and then apply that to one particular team by unchecking the "Global?" box within Cisco Finesse Administration. However, I am not sure where I can then apply this "Not Ready" code to a Team
We are currently on UCCX v12.5.1 if that helps.
Thanks in Advance,
Rick
Solved! Go to Solution.
09-16-2020 11:32 AM - edited 09-16-2020 11:32 AM
Hey rick
In the finesse administration
under the “Team ressources ” - Then select a team, and Then select Not Ready
There You Can add / remove not ready reason codes
hope that helps
/Thomas
09-16-2020 11:32 AM - edited 09-16-2020 11:32 AM
Hey rick
In the finesse administration
under the “Team ressources ” - Then select a team, and Then select Not Ready
There You Can add / remove not ready reason codes
hope that helps
/Thomas
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