Currently looking at the UCCE REST User API and hoping to find a way to sign out users externally (i.e., not as the user).
/finesse/api/User/xxxx with a payload of <User><State>... works fine, but the authentication section must be either the uid/pass of the agent themselves or a supervisor, presumably of the team they're on. Can a secondary supervisor be used? I'd like to have one ID that'll work across the enterprise. I tried the Finesse Admin credentials, which I'd thought was supposed to work, but I got an error.
Thanks!
Chris