Currently looking at the UCCE REST User API and hoping to find a way to sign out users externally (i.e., not as the user).
/finesse/api/User/xxxx with a payload of <User><State>... works fine, but the authentication section must be either the uid/pass of the agent themselves or a supervisor, presumably of the team they're on. Can a secondary supervisor be used? I'd like to have one ID that'll work across the enterprise. I tried the Finesse Admin credentials, which I'd thought was supposed to work, but I got an error.
You can have multiple supervisors assigned to a team, but you cannot have a single supervisor, be a supervisor of all teams, unless you have less 20 teams in total.
i.e. Supervisors can only supervise a max of 20 teams (and you have up to 20 supervisors supervising a team!) So this might work for you - depending on your contact centre size - or you might need to create multiple supervisor accounts to do this.
My issue with finesse admin account is that there is only one admin account. A developer if using it could lock it out or vice versa a GUI finesse can could lock it out affecting the custom Finesse API application developed. Hopefully Cisco will add the ability to create multiple finesse admin account in a future release.
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.