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After hour calls still queued if agent logged in

charshman
Level 1
Level 1

‎10-07-2004 08:39 AM - edited ‎03-13-2019 10:29 PM

Script is set to look at open and closed hours (open hours are 7am to 4pm) before dropping calls into queue. Calls received after 4pm are still being queued if an agent is logged in past the closed hours. CRA v3.1

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rnarayana
Level 5
Level 5

‎10-07-2004 11:38 AM

Can you please post the script.

Thanks,

Radhika

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charshman
Level 1
Level 1
In response to rnarayana

‎10-07-2004 03:14 PM

Actually I got it, there was a missing goto in the "the rest" variable of the time of day step.

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