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Beginner

After hour calls still queued if agent logged in

Script is set to look at open and closed hours (open hours are 7am to 4pm) before dropping calls into queue. Calls received after 4pm are still being queued if an agent is logged in past the closed hours. CRA v3.1

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Contributor

Can you please post the script.

Thanks,

Radhika

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Actually I got it, there was a missing goto in the "the rest" variable of the time of day step.