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Agent Alias missing

Hello,

on a CCX 12.0.1 (HA Cluster) our customer is using webchat and would like to show real names on webchat instead of the usernames. I configured these names in the "agent alias" field but from time to time (after 1 or more days) the agent alias field is blank again and the system is using the username again. Is there someone with the same problem? Why is the system deleting the "agent alias" field?

Thank you

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Re: Agent Alias missing

Check that your cluster replication is correct first after that I would open a TAC case as that should not be happening.

 

david

Re: Agent Alias missing

Thank you for your replay but the DB replication is working fine.

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