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Tzek072590
Beginner

Agent and supervisor desktop shows partial status on Recording

Hello,

 

We noticed that the supervisor and agent desktop are showing partial status in recording. Kindly help

1 ACCEPTED SOLUTION

Accepted Solutions
Anthony Holloway
Cisco Employee

What is the state of your Desktop Recording and VoIP Monitor services? You could try restarting them as a first easy step in troubleshooting this.

View solution in original post

4 REPLIES 4
Anthony Holloway
Cisco Employee

What is the state of your Desktop Recording and VoIP Monitor services? You could try restarting them as a first easy step in troubleshooting this.

View solution in original post

Do we need to do the restart under  maintenance  hour?

Do we need to do the restart under  maintenance  hour?

We got it working. We noticed that desktop voip monitor service is on not started status. What was the impact of that service on their recording services? 

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