11-21-2012 08:52 AM - edited 03-14-2019 10:52 AM
With version 7.x of UCCX, if we did an update to our UCCX server, the updated agent and supervisor desktops downloaded automatically the next time a user logged on.
Last night I updated our 8.5.1 server to the latest build. I went to run the agent and supervisor and it just gave me a message that I had to install the latest version. It doesnt appear to auto update. Is there a way to make that work.
11-21-2012 09:12 AM
Hi John,
Did you run the "Cisco Unified CCX Client Configuration tool " after upgrading your UCCX system. If not please run it and relaunch the CAD or CSD, they will get automatically get upgraded.
Hope this helps.
Anand
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11-21-2012 09:20 AM
Hey There,
I definitley did run that tool. However, my clients didnt auto update. I had to pull back down the new packages and manually install them.
11-21-2012 03:08 PM
I wanted to follow up. I opened a case with TAC. They confirmed the isse. The problem was that on my windows workstation, I was missing the "update.exe" file located in "C:\Program Files (x86)\Common Files\CAD\bin".
I copied that file to the affected worksations and voila.
11-21-2012 07:02 PM
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