Agent Automatic Ready State Specific Reason Code

[FPENTEADO]

Hi

We are working with UCCX version 12.5.

Is there a possibility that Agents change state to ready after x seconds on specifc reason code?

Regards

[bill.king1]

There are posts like this one that people have talked about using a custom gadget similar to what you're looking to do.
https://community.cisco.com/t5/contact-center/move-agent-into-ready-if-finesse-user-does-not-issue-a-makecall/td-p/4032515

[Thomas G. Johannesen]

Something like this (haven't testet it)

handleUserChange = function (userevent) {

		currentState = user.getState();
		currentReasoncode = user.getReasonCode();
		
		if (currentState == "NOT_READY" && currentReasoncode == 'YOUR CODE' ] {
			setTimeout(function(){ user.setState(states.READY) }, 5000);

		}
};

[FPENTEADO]

It´s necessary to use an AXL to do it?

[Thomas G. Johannesen]

No AXL -  Directly in Finesse (You have to make a custom gadget ) - it is pure javascript